Claire TillsOct 11, 20204 minQuality Research Part II: Publicizing ResearchIn my last blog post, I discussed (very generally) what can make research “bad.” Now I want to explore the second step of good research, ...
Claire TillsOct 4, 20203 minWe need more *Quality* Research Not all research is created equally. Good research is methodologically solid and is presented to the world accurately.
Claire TillsDec 26, 20193 minWe Need More Qualitative Research on InfosecThis blog post is inspired by an article by Sooraj Shah for the BBC published about a month ago. When I read the article, I was really ha...
Claire TillsNov 17, 20193 minOn...not writingThere are countless reasons people write. There are maybe even more reasons people don’t. Twitter is chock full of writers’ woes about th...
Claire TillsAug 7, 20183 minConclusions from the Maersk case studyMy last post was a case study of A.P. Møller-Maersk's communication is response to the NotPetya incident that took some of the company's ...
Claire TillsMay 20, 20186 minCase Study: A.P. Møller-Maersk and NotPetyaA.P. Møller-Maersk's Chariman Jim Hagemann Snabe said on a panel at the World Economic Forum in January 2018 that "we were basically aver...
Claire TillsMar 27, 20184 minWatching a narrative change: OrbitzOne aspect of breach response and communication that's fascinated me has been the gravitational field incidents can have. Especially with...
Claire TillsFeb 13, 20184 minBreach response expectations: cliches impeding changeThere have been enough large-scale data breaches in the news that people now have expectations for how companies respond. There's a scrip...
Claire TillsJan 30, 20184 minShared Language: how to fake it if you don't have itSpeaking the same language as your audience is important. In most cases you're already speaking the literal, high-level language of your ...
Claire TillsJan 16, 20184 minAudiences of infosec communication: Internal or external?There are a lot of ways to think about audiences of information security messages. Your relationship to your audience influences how you ...