This blog post is inspired by an article by Sooraj Shah for the BBC published about a month ago. When I read the article, I was really happy to see that some...

There are countless reasons people write. There are maybe even more reasons people don’t. Twitter is chock full of writers’ woes about the difficulty of writ...

My last post was a case study of A.P. Møller-Maersk's communication is response to the NotPetya incident that took some of the company's global systems offli...

A.P. Møller-Maersk's Chariman Jim Hagemann Snabe said on a panel at the World Economic Forum in January 2018 that "we were basically average when it comes to...

One aspect of breach response and communication that's fascinated me has been the gravitational field incidents can have. Especially with the major incidents...

There have been enough large-scale data breaches in the news that people now have expectations for how companies respond. There's a script. This script doesn...

Speaking the same language as your audience is important. In most cases you're already speaking the literal, high-level language of your audience but it's a ...

There are a lot of ways to think about audiences of information security messages. Your relationship to your audience influences how you communicate with the...

Last post, I went over two methods for understanding or segmenting your audience. The first was based on the influence you have over your audience - why are ...

I've mentioned a caveat in a few of my previous posts and talks that "it depends on your audience." Now I want to dive into that caveat a little and talk abo...