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CLEAR SECURITY COMMUNICATION

Reflections on information security from a social science perspective

January 30, 2018

Speaking the same language as your audience is important. In most cases you're already speaking the literal, high-level language of your audience but it's a lot more nuanced than that. Language at a lower level is one thing that trips people up on the way to understand...

November 6, 2017

Last time, I introduced the basics of gain-loss framing from health communication. I also discussed how this approach should be applied to infosec issues. Now I'm going to give you more detail on how to actually use gain-loss framing.

What needs to be manipulated

In orde...

October 26, 2017

I've spoken before about the need for infosec communication and persuasion to move in a more positive and proactive direction. (This isn't an original argument. @iMeluny and @jessysaurusrex have been saying this for a long time now, among others.) Fear isn't an effecti...

October 4, 2017

I don't want to hop on the meme-train here but the saga of Trevor gave me some ideas so here they are. Humor is rare in crisis communication but it's not unheard of. Rumor, on the other hand, is common. People seek information and explanation in a crisis and aren't as...

September 13, 2017

So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance to that situation is coincidence.

Previously, I went through the first two stages of CERC, pre-crisis and initial, and how they inter...

August 29, 2017

In a previous post, I presented a couple of cases in which communicative attribution (responsibility) and technical attribution conflicted. I selected those cases specifically to show that the public (media, employees, etc.) can pick and choose whether or not to incorp...

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ABOUT THE BLOG

This blog is a place for me to explore issues in information security from a somewhat scholarly and very communication-centric viewpoint. Here I'll be talking about scholarly theories from my time in graduate school, best practices (both academic and not) from communication, and how they all play out in information security. I'll also be looking at specific cases and analyzing the communication around them. I'll include citations and links to relevant resources as appropriate in my posts so you can continue explroing some of these topics on your own.

 
 

ABOUT ME

I have my M.A. in communication from the University of Maryland. My research there focused primarily on crisis communication and public relations. Using theories from those fields, I’ve begun examining certain information security issues. Specifically how organizations and individuals communicate about infosec and how it can be done more effectively.