Claire TillsJan 30, 20184 minShared Language: how to fake it if you don't have itSpeaking the same language as your audience is important. In most cases you're already speaking the literal, high-level language of your...
Claire TillsOct 4, 20175 minHumor and Rumor in Crisis Communication #TrevorForgetI don't want to hop on the meme-train here but the saga of Trevor gave me some ideas so here they are. Humor is rare in crisis...
Claire TillsJun 26, 20175 minCommunication, not just for crisesNow that I’ve covered the first incident that pulled me into security communication and shown how infosec and crisis communication...