Claire TillsMay 20, 20186 min readCase Study: A.P. Møller-Maersk and NotPetyaA.P. Møller-Maersk's Chariman Jim Hagemann Snabe said on a panel at the World Economic Forum in January 2018 that "we were basically...
Claire TillsOct 4, 20175 min readHumor and Rumor in Crisis Communication #TrevorForgetI don't want to hop on the meme-train here but the saga of Trevor gave me some ideas so here they are. Humor is rare in crisis...
Claire TillsSep 20, 20176 min readThinking about data after a breach: Fear, outrage, or apathy?Just in 2017, we've seen a lot of different types of infosec incidents gain major attention. With that attention, we've seen a variety of...
Claire TillsSep 13, 20176 min readCrisis Communication and Incident Response pt. 2So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance...
Claire TillsSep 6, 20176 min readCrisis Communication and Incident Response pt. 1In previous posts, I examined the use of communication at the more granular level of technical attribution, now I'd like to zoom out a...