Claire TillsJan 30, 20184 minShared Language: how to fake it if you don't have itSpeaking the same language as your audience is important. In most cases you're already speaking the literal, high-level language of your...
Claire TillsJan 16, 20184 minAudiences of infosec communication: Internal or external?There are a lot of ways to think about audiences of information security messages. Your relationship to your audience influences how you...
Claire TillsDec 13, 20175 minTailoring infosec communication: Five scenariosLast post, I went over two methods for understanding or segmenting your audience. The first was based on the influence you have over your...
Claire TillsNov 13, 20175 minOther considerations for benefit-framingThere are a few more things you might want to consider when you're using benefit framing for infosec. These are slightly more advanced...
Claire TillsNov 6, 20176 minHow to use benefit frames for infosecLast time, I introduced the basics of gain-loss framing from health communication. I also discussed how this approach should be applied...
Claire TillsJul 12, 20175 minAdvanced soft skills for InfoSec: EfficacyUPDATE: I gave a talk on this at BSidesDC and Delaware 2017. Here are my slides for that talk. I've wanted to cover efficacy for a while....
Claire TillsJun 26, 20175 minCommunication, not just for crisesNow that I’ve covered the first incident that pulled me into security communication and shown how infosec and crisis communication...