Claire TillsMay 20, 20186 minCase Study: A.P. Møller-Maersk and NotPetyaA.P. Møller-Maersk's Chariman Jim Hagemann Snabe said on a panel at the World Economic Forum in January 2018 that "we were basically...
Claire TillsOct 4, 20175 minHumor and Rumor in Crisis Communication #TrevorForgetI don't want to hop on the meme-train here but the saga of Trevor gave me some ideas so here they are. Humor is rare in crisis...
Claire TillsSep 13, 20176 minCrisis Communication and Incident Response pt. 2So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance...
Claire TillsSep 6, 20176 minCrisis Communication and Incident Response pt. 1In previous posts, I examined the use of communication at the more granular level of technical attribution, now I'd like to zoom out a...