Claire TillsAug 7, 20183 minConclusions from the Maersk case studyMy last post was a case study of A.P. Møller-Maersk's communication is response to the NotPetya incident that took some of the company's...
Claire TillsSep 13, 20176 minCrisis Communication and Incident Response pt. 2So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance...
Claire TillsSep 6, 20176 minCrisis Communication and Incident Response pt. 1In previous posts, I examined the use of communication at the more granular level of technical attribution, now I'd like to zoom out a...
Claire TillsAug 29, 20175 minMerging attributions: Using communication and technical attribution to drive narrativeIn a previous post, I presented a couple of cases in which communicative attribution (responsibility) and technical attribution...
Claire TillsAug 7, 20174 minTangled Attribution: Same word, different meaningsAttribution is a linguistic overlap between crisis communication theory and information security. Both of these fields rely on...
Claire TillsJun 19, 20176 minSony part 2: the juicier bitsLast week, I went through the findings from my textual analysis of the Sony hack in 2014. I originally planned on covering the entire...